We, at Hempistani, endeavor to provide a seamless experience on our website in terms of both product quality and delivery standards. We adhere to the best practices in business to support our customers in every way possible, including returns or exchanges.

Customers can reach out to us for the following cases for quick support and help.

• Received incorrect product (Product mismatch with confirmed order)
• Received defective/damaged product

Hempistani shall exchange any defective or damaged product, given that the request for exchange is placed within 3 days from the delivery date. Customers need to share pictures of the damaged product for a better understanding and approval of the request. No exchanges will be entertained after the reserved time. 

Once the request is approved, a replacement order for the same or an alternative product will be placed from our end. If unavailable, we shall process a refund of the amount credited to the source account within 14 working days. Kindly note, replacement orders are only initiated upon receiving the damaged or defective product back from the customer.

The first exchange for any item is delivered free of any charges, but any consecutive exchange request shall be chargeable with the extra cost being levied on the customer. The refund shall be made through an online payment mode. Orders, once placed, cannot be canceled or reverted.

We have listed a few conditions for exchange procedures in different product categories.